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Lessons and stories from the front lines of fighting identity theft. Fraud Case Story #10

Jul 13

The purpose of this blog series is to educate people about the ways that identities are stolen without revealing confidential information or names of the people who have been affected.

Keep in mind, these stories are true (although I have omitted specific details for our members’ protection) and are described by real Fraud Resolution Agents. It is up to you if you are going to be proactive to protect yourself from identity theft after reading this post. 

Fraud Case:
I don’t bank with these companies

Fraud Story:
On a particular day after work, the victim was skimming through her mail when she noticed monitoring alerts from  Concerned about why she was receiving monitoring alerts, she frantically opened the alerts and read the content.  To her shock, the alerts were for inquiries made by major banking institutions with whom she did not bank with.  Soon after, she called and was assigned a fraud case. 

How the Fraud Resolution Agent Helped the Victim:
The Fraud Resolution Agent helped the victim place fraud alerts on her credit reports and assisted with filing an identity theft police report.  The Fraud Resolution Agent also provided conference calls to the banking institutions and that is when the victim was told the inquiries made were for student loans.  With the help and guidance from a designated Fraud Resolution Agent, they were able to put a stop on the loan process from going through.  Furthermore, after filing her identity theft police report, she was notified by an officer a couple weeks later.  She was told that her identity was stolen by fraudsters pretending to be sales representatives in her neighborhood but who had been stealing people’s mail from mailboxes.

As an identity theft victim advocate, I would suggest purchasing a mailbox that you can lock in order to protect against having your mail stolen. Also, I would suggest you retrieve your mail right away once it has been delivered.