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Welcome to the ProtectMyID Blog

Lessons and stories from the front lines of fighting identity theft.


My credit card was stolen!

Jun 17

What do I need to do?

On the list of things you would never want to have stolen from you, credit cards would probably rank pretty high. A stolen credit card has the potential to cause a lot of financial damage, especially if you have a high credit limit.  With that said, the last thing you want is impairment to your credit at the expense of an identity thief, so it’s imperative that you know what to do when your credit card has been stolen.

The first important step you should do is report your stolen credit card to the card issuer as soon as possible. Don’t wait a day or even a minute because you want to prevent the potential of fraudulent transactions being made to the credit card.  You can find a contact number to your credit card issuer by locating a recent copy of your billing statement.  

Before contacting your creditor, you should have the following information ready to provide:

• Your account number
• The date your card was stolen
• The date and amount of your last purchase or transaction

After you’ve contacted the card issuer by phone, it’s wise to request an affirmation letter that states the credit card was closed because it was stolen.  The letter should also enclose the account number, date of the theft, date the theft was reported, and the last authorized transaction by you. This letter will provide proof that you reported the theft of the credit card in the event you may have to file an identity theft report or show proof if any fraudulent transactions were made after the fact.

Note: If you happen to be a member, a Fraud Resolution Agent can help you through this process by assisting you with conference calls to the creditors.  Also, if you don’t happen to have any information to provide the creditor, a Fraud Resolution Agent will already have that information for you to provide.

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